Support

Help with the Limo Dispatcher app and the CoolRides platform

Email support@getcoolrides.com. Include the phone number or email you sign in with and, if it's about a company, the company's name. We usually reply within one business day.

Signing in to the app

I didn't get a sign-in code

• Codes are texted to U.S. and Canadian mobile numbers only. With any other number, sign in with your email instead.
• Check the number or email you typed. Emailed codes sometimes land in spam or junk.
• A code works for 10 minutes. If it has expired, ask for a new one.
• If you've asked for several codes in a row, wait an hour and try again.
• If you ever replied STOP to our texts, reply START to the same number to get them again.

Do I need a password?

No. The app signs you in with a one-time code each time, sent to your phone or email.

Companies and jobs

How do I join the company I drive for?

Ask the company for its invite code or link. In the app, open Groups and paste it under Join a group. If the company invited you by your phone number or email, the invite is waiting at the top of the app when you sign in; tap Join.

Why can't I see a job's address or passenger?

Until a company picks you for a job, you see the pickup and drop-off areas only. Once you're picked, the full details are in My Schedule.

How do I leave a company?

Tap the profile button at the top right of any screen, tap the company, then tap Leave.

I'm not getting notifications

• On iPhone, open Settings, then Notifications, then Limo Dispatch, and turn on Allow Notifications.
• On Android, open Settings, then Apps, then Limo Dispatch, then Notifications, and turn them on.
• Then open the app again so it can register your phone.

Live tracking and location

When does the app use my location?

Only when you're the driver picked for a job, the company running it has live tracking, and you tap On my way. It stops when you tap Dropped off. To keep the car on the map while you navigate in another app, allow location Always when the app asks. You can turn location off in your phone's settings at any time; the job still works, but the company and passenger won't see the car. More in our Privacy Policy.

Reporting and blocking

How do I report something?

• A job: open it and tap Report this job.
• A comment or a message: press and hold it, then tap Report comment or Report message.

We review every report within 24 hours and remove content, or people, that break our Terms.

How do I block someone?

• On a job's comments: press and hold one of their comments, then tap Block and their name. You stop seeing their comments.
• In a conversation: tap the button at the top right, then Block. Neither side can send messages until it's unblocked.

To unblock someone, tap the profile button at the top right of any screen, then Blocked people.

Deleting your account

In the app, tap the profile button at the top right of any screen, then Delete my account. It's deleted right away: your sign-in, phone number and email, documents, memberships, comments, ratings, and conversations.

If you can't sign in, email support@getcoolrides.com from the address on the account, or tell us its phone number, and we'll delete it within 30 days. What companies keep about their own business is explained in our Privacy Policy, section 9.

For companies on CoolRides

Sign in to the CoolRides dashboard at app.getcoolrides.com. If you've forgotten your password, use Forgot password? on the sign-in page. For anything else, email support@getcoolrides.com.